PRIVACY POLICY

This Privacy Policy governs the manner in which Kendra Pilates collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.rachhall.comwww.kendrapilates.co.uk and all affiliated websites (“Site”). This privacy policy applies to the Site and all products and services offered by Kendra Pilates.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

ENROLMENT FORM

We ask everyone why attends mat classes and private sessions to complete an enrolment form. This asks for your name, address email and phone numbers and has a large health information section.

To be able to do our job as pilates teachers, we need to ask you information about health conditions and injuries. It is very important you give accurate and current information to us, and keep us up to date with your state of health.

The only only other person with access to your information is our administrator.

Screening format are stored securely for 7 years as either paper copies in a locked filing cabinet or password protected online. We do not discuss teaching you or any details of your health with anyone outside of KendraPilates.

We may ask permission to talk or email your physiotherapist, consultant, doctor or other health professional if we think this would benefit you. You would be entitled to see this correspondence if requested.

This policy is GDPR compliant.

HOW WE USE COLLECTED INFORMATION

Kendra Pilates may collect and use Users personal information for the following purposes:

To to keep the user informed of news and events, studio specific class renewals.

To improve customer service

  • To run a promotion, contest, survey
  • To send periodic emails

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Screening format are stored securely for 7 years as either paper copies in a locked filing cabinet or password protected online. We do not discuss teaching you or any details of your health with anyone outside of KendraPilates.

SHARING YOUR PERSONAL INFORMATION

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys.

ACCESSING, REVIEWING AND CHANGING YOUR INFORMATION

You may review and request changes to the personal information we have on file by contacting us by mail, email, or telephone. To prevent fraud, we will only reveal limited information to requestors whose identity cannot be confirmed. We are legally required to maintain certain information regarding all transactions to prevent fraud, collect fees owed, resolve disputes, troubleshoot problems, and assist with investigations. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your request. However, where possible, such personal information will be deactivated from general viewing and only available to limited, specific personnel.

COOKIES

We use Cookies to analyze user activity in order to improve the Website. For example, using Cookies we can look at patterns like the average number of people that visit the site. We can use such analysis to gain insights about how to improve the functionality and experience of the website.

NOTICE OF CHANGES

Please note that this Privacy Policy may change from time to time. All changes will be posted on this page. If you have questions or concerns regarding our policies, please contact us at info@kendrapilates.co.uk

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

info@kendrapilates.co.uk

This document was last updated on 16th May 2018.